Job Summary:
Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.
Essential Functions:
• Answer and respond to telephone inquiries from clients and borrowers
• Request status updates from vendors (i.e. appraisers, skip-tracers)
• Obtain missing information on files by contacting appropriate contact via phone, fax or email
• Ensure files have required information and documentation before going to the adjuster
• Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
• Document files with pertinent information
Additional Responsibilities:
• Responsible for complying with state laws, policies and company procedures
• Other duties as assigned or required
Qualifications:
Knowledge:
• Knowledge of claims processing required
• Knowledge of Collateral Protection Insurance helpful
• Insurtrak knowledge helpful
Skills:
• Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required
• Typing of 45 wpm
• Good attention to detail
• Ability to multi-task
• Good verbal and written communication skills
• Good time management and organizational skills
