Questpro is seeking a Claims Research Specialist with excellent customer service skills for an insurance company in Bedford Tx. This is a full time position offering job stability, training and the opportunity to work with an awesome team.
The ideal candidate will have 2+ years of customer service experience or account management; preferably within insurance.
Duties:
- Answer and respond to telephone inquiries from clients and borrowers
- Request status updates from vendors (i.e. appraisers, skip-tracers)
- Obtain missing information on files by contacting appropriate contact via phone, fax or email
- Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
- Document files with pertinent information
Requirements:
- High School Diploma
- Ability to work in office
- 2+ years of customer service experience
- 35 WPM+
