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Claims Trainee

  • Location: San Diego, CA
  • Type: Questpro - Contingent
  • Job #20051
Our client, a growing insurance company is looking for 6 claims trainees for their office in San Diego, CA.  These will be in-office positions


  • Assist customers that have been involved in an auto accident.
  • Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss.
  • Engages and manages with parties involved in the claims process by determining facts, causation, damages, and exposure; monitors costs to ensure they are reasonable and necessary.
  • Keeps the insured and others informed about the claim’s status with patience, clarity, timely and accurate written/verbal communications to resolve claims efficiently and effectively.
  • Confirms or denies coverage of the claim based on the facts and the policy terms and conditions.
  • Effectively negotiates the settlement of claims of varying complexity with little direction and more complex claims under the direction of their supervisor/manager.
  • Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
  • Maintains a diary system for file review and document files to reflect status of work being performed on the file.
  • Documents and communicates all claims activities timely and effectively and in a manner which supports the outcome of the claims file

Ideal candidates will have

  • No experience is necessary insurance, business or customer service experience is preferred.
  • Bachelor’s degree preferred or equivalent experience.
  • Able to learn California insurance claims regulatory compliance, relevant case law and California claims legal framework.
  • Must have strong analytical skills necessary to make decisions, resolve issues inherent in handling claims effectively by dealing with situations at various levels of intensity and reach a resolution.
  • Working knowledge of MS Office applications.
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