Our client, a growing insurance company is looking for 6 claims trainees for their office in San Diego, CA. These will be in-office positions
Responsibilities:
- Assist customers that have been involved in an auto accident.
- Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss.
- Engages and manages with parties involved in the claims process by determining facts, causation, damages, and exposure; monitors costs to ensure they are reasonable and necessary.
- Keeps the insured and others informed about the claim’s status with patience, clarity, timely and accurate written/verbal communications to resolve claims efficiently and effectively.
- Confirms or denies coverage of the claim based on the facts and the policy terms and conditions.
- Effectively negotiates the settlement of claims of varying complexity with little direction and more complex claims under the direction of their supervisor/manager.
- Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
- Maintains a diary system for file review and document files to reflect status of work being performed on the file.
- Documents and communicates all claims activities timely and effectively and in a manner which supports the outcome of the claims file
Ideal candidates will have
- No experience is necessary – insurance, business or customer service experience is preferred.
- Bachelor’s degree preferred or equivalent experience.
- Able to learn California insurance claims regulatory compliance, relevant case law and California claims legal framework.
- Must have strong analytical skills necessary to make decisions, resolve issues inherent in handling claims effectively by dealing with situations at various levels of intensity and reach a resolution.
- Working knowledge of MS Office applications.
