Commercial Lines Customer Service Representative (Temporary or Temp-to-Hire)
Location: Woodland Hills, CA (Hybrid available after initial onboarding period)
We are seeking an experienced Commercial Lines Customer Service Representative for a temporary or potential temp-to-hire opportunity based in Woodland Hills, CA. In this role, you will play a key part in supporting clients with their commercial insurance needs—handling policy updates, processing renewals, issuing certificates, and delivering top-tier customer service.
After a successful onboarding period, hybrid work-from-home flexibility is available.
Key Responsibilities:
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Respond to client inquiries via phone and email with professionalism and accuracy.
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Process policy changes, renewals, quotes, payments, and certificates using AMS360.
-
Support producers with new business opportunities—gathering data, quoting, binding coverage, and coordinating carrier negotiations.
-
Perform detailed reviews of existing policies to ensure accurate coverage and identify opportunities for additional lines or improvements.
-
Address and resolve client concerns efficiently, ensuring a high level of customer satisfaction.
-
Review audits and policies for accuracy and coordinate necessary corrections with clients and carriers.
-
Maintain thorough and accurate documentation within the agency management system.
Qualifications:
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Active P&C insurance license in your state.
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Minimum of 1 year of commercial lines experience in account management or a similar role.
-
Strong working knowledge of insurance coverage, rating, and underwriting procedures.
-
Excellent communication skills—both written and verbal.
-
High attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively.
-
Proficient in AMS360, insurance rating tools, and carrier platforms.
Commercial Lines Customer Service Representative (Temporary or Temp-to-Hire)
? Location: Woodland Hills, CA (Hybrid available after initial onboarding period)
We are seeking an experienced Commercial Lines Customer Service Representative for a temporary or potential temp-to-hire opportunity based in Woodland Hills, CA. In this role, you will play a key part in supporting clients with their commercial insurance needs—handling policy updates, processing renewals, issuing certificates, and delivering top-tier customer service.
After a successful onboarding period, hybrid work-from-home flexibility is available.
Key Responsibilities:
-
Respond to client inquiries via phone and email with professionalism and accuracy.
-
Process policy changes, renewals, quotes, payments, and certificates using AMS360.
-
Support producers with new business opportunities—gathering data, quoting, binding coverage, and coordinating carrier negotiations.
-
Perform detailed reviews of existing policies to ensure accurate coverage and identify opportunities for additional lines or improvements.
-
Address and resolve client concerns efficiently, ensuring a high level of customer satisfaction.
-
Review audits and policies for accuracy and coordinate necessary corrections with clients and carriers.
-
Maintain thorough and accurate documentation within the agency management system.
Qualifications:
-
Active P&C insurance license in your state.
-
Minimum of 1 year of commercial lines experience in account management or a similar role.
-
Strong working knowledge of insurance coverage, rating, and underwriting procedures.
-
Excellent communication skills—both written and verbal.
-
High attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively.
-
Proficient in AMS360, insurance rating tools, and carrier platforms.
