- Location: Addison, Texas
- Type: Q Temps
- Job #20418
Financial Services Marketing Company is looking for Call Center Reps in their Addison, TX office.
Hours Monday through Friday 8AM to 5PM
Temp to hire
$19.20 hour
Must have good work tenure and 2 years of call center experience
RESPONSIBILITIES & DUTIES
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
MINIMUM REQUIREMENTS
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
PHP Agency Inc. Job Description: Senior Trainer/Wholesaler Page 2 of 2
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area
• Ability to speak multiple languages, especially those common among callers.