Reports To:                Personal Lines Manager 

Job Summary:           The Personal Lines Account Executive performs essential functions of the department, include aiding clients with service needs, making changes to  existing accounts and executing all aspects included with renewing clients’  insurance programs.  Functions of this position also include rating, proposing and selling new lines of personal lines and life insurance coverage to prospective insureds. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency. 

PRIMARY RESPONSIBILITIES AND DUTIES 
?    Responds to new business leads timely and professionally; identifies exposures and  coverage needs; rates business with multiple carriers to put together comprehensive  program to present to prospect 
?    Understands appetites of all of our carriers and maintains positive working relationships and effective communication with marketing reps and underwriters 
?    Understands and aligns with agency goals in terms of desired business and placement of that business 
?    Assists clients with making coverage changes in an automated environment supported by transactional filing; uses each contact with the client as an opportunity to review the  whole account, round it and market 
?    Informs and educates clients about policy coverage, changes, exclusion, and insurance coverage needs 
?    Responds to clients’ needs by producing proofs, policies, endorsements, and other related items; verifies their accuracy 
?    Reviews renewal, remarkets renewals as needed, corresponds with clients, creates renewal proposals, and handles other renewal activities in coordination with the producer(s). 
?    Maintains and updates electronic and transactional files
?    Verifies policy and change information, facilitating corrections when necessary    
?    Processes incoming email and phone requests, responding promptly and appropriately 
?    Uses agency credit and collection policy in invoicing and pursuing prompt payments, requests cancellations from the carrier according to agency standard 
?    Determines reasons for requests for cancellations; acts to save accounts; notifies producer(s) according to agency standards 
?    Processes and follows up on cancellation request to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible    
?    When the situation calls for it, assists clients in submitting first reports of claims, obtaining adjustors or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards  settlement of claims; uses each claim contact as an occasion to review coverages and  market as needed 
?    Actively solicits increases in coverage and rounds out accounts through sales to clients; leaves good documentation of all contacts 

PERSONAL AND ORGANIZATIONAL DEVELOPMENT: 
?    Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities 
?    Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts 
?    Keeps informed regarding industry information, new product information, coverages and technology to continuously improve knowledge and performance 
?    Interacts with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business  goals of the agency 

KNOWLEDGE, SKILLS, AND ABILITIES: 
?    Minimum 3-5 years of personal lines insurance experience 
?    Wisconsin Property & Casualty License 
?    2 or 4 year College degree preferred 
?    Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately 
?    Ability to understand written and oral communication, and interpret abstract information 
?    Knowledge of rating procedures, coverages, and industry operations to effectively service and sell insurance products 
?    Knowledge of insurance markets and reference to markets 
?    Ability to carry out complex tasks with many concrete and abstract variables 
?    Ability to utilize computer programs and understand functionality 
?    Ability to process written and other materials visually  

WORKING CONDITIONS: 
?    High-pressured, fast-paced environment with significant telephone and personal disruption Large number of multiple steps in complex system performed with accuracy  and speed is essential to the successful completion of tasks 
?    For full benefit of efficiency, collaboration, responsiveness to prospects and customers,  and overall success for optimized sales capacity, this is an in-office position 5 days/week. 
?    This description is not intended as a contract and is subject to change and revision as needs arise. Any written contractual agreements will supersede this job description. All requirements may be modified reasonably to accommodate physically or mentally challenged staff members.