Dental Care Coordinator
Location: Tampa or Jacksonville Full Time | On site
Job Summary
Managed Care Company who is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries. The Dental Care Coordinator compassionately coordinates care for injured workers ensuring timely treatment, handling all inquiries including scheduling and managing appointments and issue resolution. The coordinator is responsible for ensuring treatment is managed throughout the duration of the referral.
We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.
Roles and Responsibilities:
- Ensure treatment is appropriately planned, scheduled and managed from initial evaluation through treatment completion.
- Serves as primary contact for dental offices, adjusters, nurse case managers, and claimants.
- Accurately enters treatment plans and sends for clinical and pricing review.
- Schedules appointments for approved treatment promptly.
- Prioritizes daily activities in ensure all assignments are completed.
- Reviews and responds to requests from clients, providers, claimants, or management in a timely manner.
- Educate provider offices on required documentation submission – chart notes, billing forms and required state specific forms.
- Obtains all missing required appointment documentation from providers.
- When unable to resolve an issue, will escalate to appropriate leadership/management.
- Engage with management regarding potential process and system enhancement recommendations.
- May be required to assist with the testing of system/process enhancements.
- Other duties as assigned.
Required skills and abilities:
- Ability to work well individually and in a team environment
- Ability to troubleshoot and solve problems
- Analytical ability with adept research skills
- Exceptional communication skills (written and verbal)
- Must be able to multi-task, follow procedures and have active listening skills
- Bi-lingual is a plus
- Intermediate level skills in Microsoft Outlook and all MSOffice essentials
