Leading provider of automated solutions is looking for Remote Tax Specialists on a temp to hire basis.
Equipment Provided
Remote, but must live in MST or CST Time Zone
Job Description
The Tax Regional Support Specialist Is responsible for providing outstanding tax service, supported by researching and resolving tax notices and escalations.
Essential Functions/Duties/Responsibilities
- Interacts with various Federal, State and local taxing agencies regarding compliance with regulatory guidelines as well as resolving related issues with notices
- Frequently communicate with federal, state, and local tax agencies to resolve customer payroll tax notices.
- Work to ensure KPI and SLAs are met
- Maintains average ticket aging to 30 days or less
- Responds to cases within stated department expectations
- Identify and provide feedback on jurisdiction processing issues based on notices (aka; mass events)
- Coordinate with internal agency relations team to ensure creation of mass event payments
- Coordinate with internal agency relations team to handle abatement requests.
- Communicate updates and perform tasks on customer notices by asking for cash collection, creating prior quarter and current quarter payments (create ACC Packet), and generate check payments for late and missing returns/payments for tax cases.
- Coordinate with internal treasury team to research outstanding (non cashed) check payments.
- Coordinate with internal amendments team by providing amendment check list and reassigning the ticket to their queue when an amendment is needed.
- Package, mail and track any payments/missing returns and send to agencies.
- May require occasional travel
- Requires Flexible Work schedules and quarterly extended work schedules to meet time sensitive deadlines
Competencies
- Positive attitude
- Good time management skills
- Detail-oriented
- Flexible in changing environment
- Problem solver
- Strong written and verbal skills
