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Bilingual Customer Service Representatives

  • Location: Addison, Texas
  • Type: Q Temps
  • Job #20248

Life Marketing company located in Addison, TX is in need of several Bilingual Call Center Reps 

Monday Through Friday 
8 to 5 
Must have call center experience at least 2 years.
Must be Comfortable on phones.  

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies


Skills and qualifications:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility • Comfortable working in fast-paced environments

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